Store Policies

🧵 Processing & Production Policy

All items are made to order. This means your item is not sitting in ready-to-ship inventory and will be created specifically for your order.

Please allow 7–14 business days for processing. Processing time begins after your order has been successfully placed and paid for. Processing time does not include weekends, holidays, or shipping transit time.

During sales, launches, holidays, or periods of unusually high order volume, processing times may be extended. If there is a significant delay with your order, you will be notified.

Please do not place an order if you need it by a specific date unless you have received confirmation that your requested date can be accommodated.

Requesting expedited shipping does not speed up production or processing. Expedited shipping only applies to the carrier’s transit time after your order has shipped.

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🎀 Made-to-Order & Custom Orders

Because our products are made specifically for each customer, all orders are considered final once production begins.

Once an order has entered production, we cannot guarantee changes to the:

  • Size
  • Garment color
  • Design
  • Thread/glitter colors
  • Personalization
  • Quantity
  • Style


Please carefully review your order before submitting payment.

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🚫 Cancellations

Orders may be canceled only if production has not yet begun.

Once production has started, your order cannot be canceled because materials, garments, and supplies may have already been prepared or customized specifically for your order.

If you need to request a cancellation, contact us as soon as possible after placing your order. Submitting a cancellation request does not guarantee that the order can be canceled.

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💰 Refunds & Exchanges

Because our products are made to order, we do not accept returns or exchanges due to change of mind, incorrect size selection, incorrect color selection, or simply not liking the item once received.

Please carefully review sizing information before ordering.

If we make an error on your order, such as:

  • Incorrect personalization
  • Incorrect design
  • Incorrect garment
  • Incorrect size/color compared with what was ordered


please contact us within 24 hours so we can review the issue and determine the appropriate resolution.

If your item arrives damaged, please contact us within 24 hours of delivery and provide clear photos of the damage and packaging.

We reserve the right to request photographs or other information necessary to investigate a claim.

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✍🏽 Personalization Policy

Customers are responsible for entering all personalization information correctly.

Please double-check names, spelling, titles, numbers, and other personalized information before completing checkout.

We will create your item using the information submitted with your order.

If a customer enters incorrect information and production has already begun, we are not responsible for the resulting error and may not be able to remake or replace the item.

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👕 Sizing Policy

Customers are responsible for selecting the correct size.

Please review the provided size chart before ordering. We strongly recommend comparing the measurements to a garment you already own.

We do not accept returns or exchanges due to incorrect sizing.

If you are unsure about sizing, please contact us before placing your order.

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📦 Shipping Policy

Once your order has completed processing, it will be shipped using the shipping method selected at checkout.

Tracking information will be provided once your shipping label has been created/shipped.

After an order has been shipped, we are not responsible for delays, lost packages, stolen packages, incorrect addresses, or carrier errors.

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an incorrect address is provided and the package is returned to us, additional shipping costs may be required before the order can be reshipped.

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📍 Delivered but Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

You may also contact the shipping carrier to open a missing-package investigation.

Once the carrier confirms delivery to the address provided at checkout, we are not responsible for packages that are lost or stolen after delivery.

For higher-value orders, we may require additional delivery confirmation.

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🛍️ Order Accuracy

Please review your entire order before submitting payment.

By completing checkout, you confirm that you have reviewed:

  • Product
  • Size
  • Color
  • Design
  • Personalization
  • Quantity
  • Shipping address
  • Contact information


We are not responsible for mistakes made by the customer when placing an order.

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💳 Payment & Chargebacks

All orders must be paid in full before production begins.

If you have a question or concern about your order, please contact us directly so we can assist you.

Initiating a payment dispute or chargeback without first contacting us may delay our ability to resolve the issue.

We reserve the right to provide the payment processor with relevant order information, including order confirmations, customer communications, production records, photographs, shipping information, tracking information, and delivery confirmation when responding to a payment dispute.